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Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange.
Our mission is to accelerate cryptocurrency adoption and increase the freedom of money.
If you’re looking for a fast-paced, mission-driven organization where opportunities to learn and excel are endless, then Binance is the place for you.
We are looking for a talented Technical Support Engineer / API Trading Support to join our TechOps team. This role will involve investigating and resolving technical questions related to API programming issues, and cover global institutions such as HFTs and algo/quant funds. It will include close cooperation with our VIP Account team, Customer Support, internal Dev/Infra teams, as well as other parties.
\nResponsibilities:
Working at Binance
• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire
Learn more about how Binancians embody the organization’s core values, creating a unified culture that enables collaboration, excellence, and growth.
Apply today to be a part of the Web3 revolution!
Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success.
By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.
Full Time
Business Services
$85k-106k (estimate)
03/28/2024
05/27/2024
binance.us
SAN FRANCISCO, CA
1,000 - 3,000
2019
Private
KAREN R FAGERSTROM
$200M - $500M
Business Services
Binance is a California-based digital asset marketplace that allows users to buy, sell and trade cryptocurrencies.
The job skills required for Technical Support Engineer (API Trading Support) include Technical Support, Computer Science, Customer Support, Linux, Planning, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Engineer (API Trading Support). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Engineer (API Trading Support). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Engineer (API Trading Support) positions, which can be used as a reference in future career path planning. As a Technical Support Engineer (API Trading Support), it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer (API Trading Support). You can explore the career advancement for a Technical Support Engineer (API Trading Support) below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.
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Responsible for providing technical support to clients in person and remotely.
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Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
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Technical support engineers need to rise above, and not respond with anger or frustration.
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Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.
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They ensure that all technical aspects are functioning optimally.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
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Taking ownership of customer issues reported and seeing problems through to resolution
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Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.
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A Technical Support Engineer provides customer service for computer hardware and software.
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Technical support engineers require a variety of hard skills and soft skills.
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A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.
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